FAQs
Everything you need to know about BursaPay — payments, tickets, and campus events
Featured Questions
BursaPay is a modern financial coordination platform designed for institutions and organised communities. It brings together institutional dues collection, event ticketing, a vendor marketplace, and escrow-secured bookings into one connected experience. Rather than acting as a payment gateway itself, BursaPay works above trusted providers like Paystack and Flutterwave to provide the structure, intelligence, and control that organisations need. Whether you are a school collecting student levies, an NGO managing project funds, an event organiser selling tickets, or a service vendor receiving bookings, BursaPay gives you the tools to coordinate every payment and operation clearly.
Getting started is straightforward. Visit bursapay.com and click Register to create your account. During registration you will choose your role — student, organisation, event organiser, or vendor. Once your account is created, you will be guided through a role-specific onboarding checklist. Students link to their institution and can immediately view and pay available dues. Organisations complete a verification process before creating payment campaigns. Event organisers set up their first event and configure ticket tiers. Vendors submit their KYC documents for admin verification before their profile goes live. The dashboard walks you through every step.
BursaPay currently supports card payments, bank transfers, and USSD via two major Nigerian gateways: Paystack and Flutterwave. All transactions are processed in Nigerian Naira (NGN). Cryptocurrency payments are not currently supported. Additional gateways — including Monnify, Rexpay, Seerbit, and Opay — have been integrated on the backend and will be enabled once the respective providers complete their activation process.
Booking a vendor on BursaPay follows a structured five-step process designed to protect both parties. First, browse the marketplace and find a vendor whose services match your needs — you can filter by category, price range, and delivery time. Second, select a service package and submit a booking request to the vendor. No payment is taken at this stage. Third, the vendor reviews your request and either accepts or declines. You will receive a notification either way. Fourth, once the vendor accepts, you are asked to pay the upfront amount (a configured percentage of the total fee, typically between 50% and 100%) into BursaPay escrow. Fifth, the vendor delivers their work through the platform, submits deliverables, and you review them. When you are satisfied, you mark the booking as complete and the escrow is released to the vendor.
Escrow is a neutral holding arrangement where BursaPay securely holds your payment on behalf of both you and the vendor until the agreed conditions are met. When you pay for a vendor booking, the funds go into a dedicated escrow wallet — they do not go to the vendor immediately. This protects you as a client: if the vendor fails to deliver or delivers unsatisfactory work, you can raise a dispute before any funds are released. It also gives the vendor confidence that the funds are secured and available once they complete the job. Escrow is a standard practice for service marketplaces and is the fairest way to conduct transactions where payment is made before delivery is fully assessed.
No. An approved instant release is completely and permanently irrevocable. Once you click Approve in the instant release email, the specified amount is immediately transferred from the escrow wallet to the vendor's BursaPay wallet. BursaPay has no technical or administrative mechanism to reverse this transfer. By approving the instant release, you accepted full and sole responsibility for that decision. BursaPay will not be held liable for any loss arising from a client's voluntary approval of an instant release. This is clearly stated in the email you receive and in our Terms & Conditions. You should only approve an instant release if you are completely confident in the vendor and understand that the approved funds cannot be recovered under any circumstances.
Yes. Funds held in escrow are managed exclusively by BursaPay and are not transferred to the vendor until the agreed release conditions are met. Each booking has its own dedicated escrow wallet (EscrowWallet) on our platform, so your funds are ring-fenced and cannot be mixed with the vendor's operating balance. BursaPay does not lend, invest, or otherwise deploy escrow funds. They remain on hold until you confirm satisfaction, a dispute is resolved, or another valid release event occurs. The security of escrow funds is one of the core guarantees BursaPay provides to every client.
No. Once an instant release has been approved by the client, the transfer is processed immediately and cannot be reversed by BursaPay under any circumstances. BursaPay does not retain the ability to claw back funds after an approved instant release has been executed. This is a fundamental constraint of how instant release is designed — the client's approval triggers an immediate wallet-to-wallet transfer, and there is no pending or reversible state after approval. Clients must understand this before approving any instant release request. If you are uncertain, the safest choice is to reject the instant release and let the normal escrow process conclude.
Navigate to the Events section on BursaPay or visit the direct link shared by the event organiser. On the event page you will see all available ticket tiers — each tier shows the price, what is included, and the number of tickets remaining. Select the tier you want, choose the quantity if applicable, and click Purchase. You will be taken to the BursaPay checkout where you can pay using card, bank transfer, or USSD via Paystack or Flutterwave. Once your payment is confirmed, your ticket is issued immediately.
To collect institutional dues or fees on BursaPay, register as an organisation and complete the organisation verification process — this involves providing your organisation details and receiving admin approval. Once verified, enable Institutional Mode in your organisation settings and select the institution your organisation is linked to. You can then create payment campaigns specifying the payment name, description, amount, and the member categories it applies to. Share the payment link with your members and BursaPay handles collection, receipts, and reporting automatically.
On the BursaPay login page, click the Forgot Password link below the password field. Enter the email address associated with your account and click Send Reset Link. You will receive an email with a secure password reset link. Click the link in the email — it is valid for a limited time — and you will be taken to a page where you can set a new password. If you do not receive the email within a few minutes, check your spam folder. If you no longer have access to the email address on your account, contact our support team at [email protected] for account recovery assistance.
BursaPay is a modern financial coordination platform designed for institutions and organised communities. It brings together institutional dues collection, event ticketing, a vendor marketplace, and escrow-secured bookings into one connected experience. Rather than acting as a payment gateway itself, BursaPay works above trusted providers like Paystack and Flutterwave to provide the structure, intelligence, and control that organisations need. Whether you are a school collecting student levies, an NGO managing project funds, an event organiser selling tickets, or a service vendor receiving bookings, BursaPay gives you the tools to coordinate every payment and operation clearly.
BursaPay is built for a wide range of users. Educational institutions and student associations can automate dues collection and manage member records. Event organisers can sell tickets, track attendance, and issue QR-coded digital tickets. Vendors — freelancers, creatives, and service providers — can list services, receive bookings, and get paid through a secure escrow system. Students can pay all their institutional and social fees from one dashboard. NGOs and community groups can run fundraising campaigns and coordinate contributions. Essentially, if your organisation needs to collect money, manage operations, or pay service providers in an accountable way, BursaPay was built for you.
Registering and maintaining an account on BursaPay is free. However, a platform fee is applied on transactions processed through the platform. For institutional and event payments, the fee is tiered based on the transaction amount — generally ranging from 3% to 5%. For vendor marketplace bookings, the platform fee is deducted at the time of escrow release. Gateway processing fees charged by Paystack or Flutterwave may also apply depending on how the payment is configured. All applicable fees are displayed clearly before a payment is confirmed.
Getting started is straightforward. Visit bursapay.com and click Register to create your account. During registration you will choose your role — student, organisation, event organiser, or vendor. Once your account is created, you will be guided through a role-specific onboarding checklist. Students link to their institution and can immediately view and pay available dues. Organisations complete a verification process before creating payment campaigns. Event organisers set up their first event and configure ticket tiers. Vendors submit their KYC documents for admin verification before their profile goes live. The dashboard walks you through every step.
BursaPay currently supports card payments, bank transfers, and USSD via two major Nigerian gateways: Paystack and Flutterwave. All transactions are processed in Nigerian Naira (NGN). Cryptocurrency payments are not currently supported. Additional gateways — including Monnify, Rexpay, Seerbit, and Opay — have been integrated on the backend and will be enabled once the respective providers complete their activation process.
If your payment fails, your account will not be debited unless the funds left your bank account but were not confirmed on our end. In that case, contact our support team at [email protected] within 72 hours of the attempted transaction and provide your payment reference number, the amount, and your registered email address. Our team will cross-check the transaction against gateway logs and your bank's records. If a debit is confirmed without a corresponding credit on our platform, we will initiate the appropriate corrective action within 5–10 business days.
Payments made through BursaPay are generally non-refundable once confirmed. Refunds are considered only in specific circumstances: confirmed duplicate payments for the same transaction, payments made in error due to a verifiable technical fault on BursaPay's platform, or failure of the intended service directly attributable to BursaPay (for example, a ticket not issued or dues not credited after payment). Refund requests must be submitted to [email protected] within 72 hours of the transaction with full proof of payment. Gateway charges and platform fees are non-refundable in all cases. For vendor marketplace bookings, refund eligibility is governed by the escrow and dispute process described separately.
In the vast majority of cases, payment confirmation is instant. BursaPay listens for real-time webhook notifications from Paystack and Flutterwave. The moment your payment is confirmed by the gateway, your transaction is recorded and your ticket, receipt, or booking status is updated automatically — usually within a few seconds of completing the checkout. Delays can occur if your bank's server is slow to process the transaction, if the payment gateway experiences temporary downtime, or if there is a network interruption. If your payment does not reflect within 15 minutes, contact support with your reference number.
BursaPay applies a tiered platform fee based on transaction amount: 5% for amounts up to ₦20,000; 4% for amounts between ₦20,001 and ₦50,000; 3.5% for amounts between ₦50,001 and ₦100,000; and 3% for amounts above ₦100,000. These fees cover infrastructure, payment processing oversight, customer support, and platform maintenance. Paystack or Flutterwave gateway charges (typically 1.5% + ₦100, capped at ₦2,000) may be added on top depending on how the payment is configured. All fees are shown transparently at checkout before you confirm any payment.
Booking a vendor on BursaPay follows a structured five-step process designed to protect both parties. First, browse the marketplace and find a vendor whose services match your needs — you can filter by category, price range, and delivery time. Second, select a service package and submit a booking request to the vendor. No payment is taken at this stage. Third, the vendor reviews your request and either accepts or declines. You will receive a notification either way. Fourth, once the vendor accepts, you are asked to pay the upfront amount (a configured percentage of the total fee, typically between 50% and 100%) into BursaPay escrow. Fifth, the vendor delivers their work through the platform, submits deliverables, and you review them. When you are satisfied, you mark the booking as complete and the escrow is released to the vendor.
Escrow is a neutral holding arrangement where BursaPay securely holds your payment on behalf of both you and the vendor until the agreed conditions are met. When you pay for a vendor booking, the funds go into a dedicated escrow wallet — they do not go to the vendor immediately. This protects you as a client: if the vendor fails to deliver or delivers unsatisfactory work, you can raise a dispute before any funds are released. It also gives the vendor confidence that the funds are secured and available once they complete the job. Escrow is a standard practice for service marketplaces and is the fairest way to conduct transactions where payment is made before delivery is fully assessed.
Instant release is an optional feature that some vendors configure on their services. It allows a specified percentage of the escrow funds (for example, 20%) to be released to the vendor early, before the booking is fully completed, subject to your explicit approval as the client. After your booking payment is confirmed, BursaPay will send you a single email asking whether you approve the early release of that percentage to the vendor. You have 72 hours to approve or reject. If you approve, the specified amount is transferred immediately and irrevocably to the vendor's wallet. If you reject — or do not respond within 72 hours — the full amount stays in escrow until the booking completes normally. Only one approval email is sent per booking.
No. An approved instant release is completely and permanently irrevocable. Once you click Approve in the instant release email, the specified amount is immediately transferred from the escrow wallet to the vendor's BursaPay wallet. BursaPay has no technical or administrative mechanism to reverse this transfer. By approving the instant release, you accepted full and sole responsibility for that decision. BursaPay will not be held liable for any loss arising from a client's voluntary approval of an instant release. This is clearly stated in the email you receive and in our Terms & Conditions. You should only approve an instant release if you are completely confident in the vendor and understand that the approved funds cannot be recovered under any circumstances.
If you are not satisfied with the vendor's deliverables, navigate to the booking page in your dashboard and click the Raise Dispute button. You will be prompted to describe the issue in detail and optionally attach supporting evidence (screenshots, files, or messages). Once submitted, BursaPay's support team will review the dispute by examining the submitted deliverables, the booking communications, and any evidence provided by both parties. BursaPay will then make a mediation decision — this decision is final and will determine whether the escrow funds are released to the vendor, partially refunded to you, or fully refunded. Disputes are typically resolved within 5–10 business days.
The remaining escrow balance (after any approved instant release) is released when you — the client — explicitly mark the booking as satisfied. This action is available on your booking detail page once the vendor has submitted their deliverables for your review. When you mark the booking as satisfied, the full escrow balance is immediately disbursed to the vendor's wallet, minus any applicable platform fees and Paystack charges. If you raise a dispute instead, the escrow remains frozen until BursaPay's mediation team issues a resolution. Funds in escrow are never released automatically without either a client satisfaction confirmation or a mediation decision.
If the vendor does not submit deliverables within the agreed timeline, or if you believe the submitted deliverables do not fulfil the terms of the booking, you should raise a dispute through the booking page. BursaPay will review the case — including the original booking details, the delivery timeline, any submitted files, and communications between you and the vendor. If it is determined that the vendor failed to deliver adequately, BursaPay can direct a full or partial refund of the escrow to your account. The vendor may also face account restrictions or suspension depending on the severity and pattern of non-delivery.
Vendors are expected to honour bookings they have accepted. Accepting a booking is a commitment to the client, and cancelling after acceptance — especially after the client has made payment — is treated seriously on BursaPay. If a vendor cancels an accepted and paid booking without a legitimate reason acceptable to BursaPay, the full escrow amount will be returned to the client and the vendor may face account consequences including warnings, reduced visibility in the marketplace, or suspension. Vendors who repeatedly cancel accepted bookings will have their accounts reviewed for termination.
Yes. Funds held in escrow are managed exclusively by BursaPay and are not transferred to the vendor until the agreed release conditions are met. Each booking has its own dedicated escrow wallet (EscrowWallet) on our platform, so your funds are ring-fenced and cannot be mixed with the vendor's operating balance. BursaPay does not lend, invest, or otherwise deploy escrow funds. They remain on hold until you confirm satisfaction, a dispute is resolved, or another valid release event occurs. The security of escrow funds is one of the core guarantees BursaPay provides to every client.
At the time of escrow release — when you mark a booking as satisfied or BursaPay resolves a dispute in the vendor's favour — BursaPay deducts a platform fee from the total amount before disbursing to the vendor. The fee is tiered: 5% for amounts up to ₦20,000; 4% for amounts up to ₦50,000; 3.5% for amounts up to ₦100,000; and 3% for amounts above ₦100,000. If the vendor's service is configured so that the client bears the Paystack processing charge, that charge (typically 1.5% + ₦100, capped at ₦2,000) will also be deducted at release. The vendor receives the net amount after all deductions. Fees are shown in the booking summary before payment is made.
No. Once an instant release has been approved by the client, the transfer is processed immediately and cannot be reversed by BursaPay under any circumstances. BursaPay does not retain the ability to claw back funds after an approved instant release has been executed. This is a fundamental constraint of how instant release is designed — the client's approval triggers an immediate wallet-to-wallet transfer, and there is no pending or reversible state after approval. Clients must understand this before approving any instant release request. If you are uncertain, the safest choice is to reject the instant release and let the normal escrow process conclude.
After a vendor booking payment is confirmed and the vendor has configured an instant release percentage, BursaPay sends the client a single email asking for their approval of the early release. The client has exactly 72 hours from the time that email is sent to respond. If the client clicks Approve within this window, the instant release is processed immediately. If the client clicks Reject, the instant release is declined and all funds remain in escrow. If the 72-hour window expires with no response, BursaPay automatically treats this as a rejection — the instant release does not proceed, and the full escrow amount continues to be held until the booking completes normally. No reminder emails are sent, and the window cannot be extended.
Navigate to the Events section on BursaPay or visit the direct link shared by the event organiser. On the event page you will see all available ticket tiers — each tier shows the price, what is included, and the number of tickets remaining. Select the tier you want, choose the quantity if applicable, and click Purchase. You will be taken to the BursaPay checkout where you can pay using card, bank transfer, or USSD via Paystack or Flutterwave. Once your payment is confirmed, your ticket is issued immediately.
Immediately after your payment is confirmed, BursaPay generates your digital ticket and sends it to the email address registered to your account. The email contains your ticket details and a QR code that the event organiser will scan at the venue for entry verification. Your ticket is also accessible from your BursaPay dashboard under the Tickets section, where you can view and download it at any time. Make sure to check your spam folder if the email does not arrive within a few minutes of payment.
If you cannot find your ticket email, use the ticket resend feature on BursaPay. Navigate to the event page or go to the Ticket Resend page, enter the email address you used for payment, and request an OTP verification. Once your identity is confirmed, your ticket will be resent to your email address. Alternatively, log in to your BursaPay account and access your ticket directly from the Tickets section of your dashboard — your tickets are stored on your account and are always available there regardless of whether you received the email.
Refund eligibility for event tickets is determined by the event organiser, not BursaPay. Some organisers offer refunds up to a certain date before the event; others operate a strict no-refund policy. You can check the refund policy on the event page before purchasing. If the organiser permits a refund, you must request it within the organiser's stated timeframe. BursaPay platform fees and gateway processing charges are non-refundable in all cases, even if the organiser approves a ticket refund. If an event is cancelled entirely by the organiser, contact our support team for guidance on the refund process.
Some event organisers choose to keep their venue location hidden from the general public until a ticket has been purchased. This is the hidden location feature. On such events, the venue address and any location details are encrypted and only revealed to attendees who have completed a successful ticket purchase. After payment is confirmed, the full venue information is included in your ticket email and is visible on your ticket in the BursaPay dashboard. This feature is useful for exclusive events, surprise reveals, or venues with limited capacity that the organiser does not want publicised broadly.
To collect institutional dues or fees on BursaPay, register as an organisation and complete the organisation verification process — this involves providing your organisation details and receiving admin approval. Once verified, enable Institutional Mode in your organisation settings and select the institution your organisation is linked to. You can then create payment campaigns specifying the payment name, description, amount, and the member categories it applies to. Share the payment link with your members and BursaPay handles collection, receipts, and reporting automatically.
Yes. BursaPay's institutional payment system supports per-category pricing. When creating a payment campaign, you can configure different amounts for different categories of payers — for example, setting a different due amount for 100-level students versus 400-level students, or for full members versus associate members. Each category can have its own price, and BursaPay will automatically present the correct amount to a payer based on the category they belong to. This eliminates the need for manual fee tracking across different groups.
Fundraising mode is an option that organisations can enable on any public payment campaign. When fundraising mode is active, payers are not required to pay a fixed amount — instead, they can enter any amount they choose to contribute. The payment page displays a fundraising progress bar showing the total amount raised against a configured goal, which encourages contributions and creates social momentum. This mode is ideal for donation drives, project fundraisers, community levies where amounts vary, or any campaign where you want to allow flexible contributions rather than enforcing a fixed price.
Pay-for-Me is a delegation feature that allows a third party to pay a due or fee on behalf of a student or member. When a student cannot pay themselves — perhaps a parent or guardian is handling the payment — the student can initiate a Pay-for-Me request from the payment page. The platform sends a unique, secure payment link to the designated delegate (typically via email). The delegate follows that link and completes the payment on behalf of the student. The payment is recorded against the student's account, and both the student and the delegate receive confirmation. No BursaPay account is required for the delegate — they only need access to their email and the payment link.
To delete your BursaPay account, go to your Profile Settings and scroll to the Danger Zone section. Click Delete Account and follow the confirmation prompts. When your account is deleted, your personal profile is deactivated and all personal identifiers are anonymized so you can no longer be identified. However, in compliance with the Nigeria Data Protection Regulation (NDPR) and applicable financial regulations, BursaPay is required to retain transaction records and minimal database identifiers for a minimum of 7 years for audit, tax, and regulatory purposes. These retained records cannot be used to identify or contact you — they exist solely for legal compliance. Once deleted, your account cannot be recovered.
On the BursaPay login page, click the Forgot Password link below the password field. Enter the email address associated with your account and click Send Reset Link. You will receive an email with a secure password reset link. Click the link in the email — it is valid for a limited time — and you will be taken to a page where you can set a new password. If you do not receive the email within a few minutes, check your spam folder. If you no longer have access to the email address on your account, contact our support team at [email protected] for account recovery assistance.
Yes. BursaPay is fully compliant with the Nigeria Data Protection Regulation (NDPR). All data transmitted between your browser and our servers is encrypted using HTTPS/TLS. Sensitive information such as passwords is hashed and never stored in plain text. We do not sell, rent, or share your personal data with third parties except as strictly required for transaction processing (e.g., sharing payment references with Paystack or Flutterwave), fraud prevention, or legal compliance. Our infrastructure is hosted on secure cloud services with access controls, monitoring, and regular security reviews. For full details, read our Privacy Policy.
You can reach the BursaPay support team by emailing [email protected]. For non-urgent queries or general feedback, use the Contact page on our website. Our support team is available on business days and aims to respond to all inquiries within 24–48 hours. For urgent transaction issues — such as a failed payment where funds left your bank — please email with your payment reference, the amount, your registered email, and the date of the transaction to help us resolve it quickly.
